We all know the importance of staying hydrated in summer, but most people don’t think about it during the workday. When we’re in an air-conditioned office, focusing on a million different tasks, staying hydrated often gets put on the back burner yet it’s one of the most important things we can do for our health. Proper [...]
Approach it like a sales meeting If you’re a good sales person, you should be able to sell yourself. Think about it from the company’s point of view – if you’re not able to sell yourself, how are you going to sell their product? You’ll also be representing them in the marketplace so bear this [...]
Day 4: Effective Communication Skills This one is a given, but it’s still worth mentioning. Because a call center agent’s job is to communicate with callers, you should have top-notch communication skills. But communication doesn’t just mean speaking. Effective communication also involves listening to the caller, digesting the information and conveying a solution quickly and [...]
Day 3: Friendly Agents are on the front line of the company. Make sure you are projecting a warm and friendly image and your customers will rave about their experience. Agents should be able to consistently maintain a positive demeanor and keep a smile on your face day in and day out. Calm Under Pressure A [...]
Day 2: Organization Agents that work in a busy call center should be incredibly organized. They need to be able to juggle multiple tasks at once (i.e., checking the knowledge base, updating the CRM and taking notes in your helpdesk), all while attending to the customer’s needs. Staying organized will help reduce errors during this [...]
Day 1: Knowledge Retention An agent’s mission is to provide the highest quality support to customers. To accomplish this, they need to be able to learn and memorize a good amount of information about your company. By the time they get up and running, they should at least know the ins and outs of your [...]
This is the way we "celebrate" the last working day for the year.... — at ES Bright Consultants LTD.
ES Bright Consultants is not just a Call center, it`s a company in which every day we start the working day with motivation powered by our ''EaSy Games'', the main idea is to boost the team energy with it. Flip the cup, bring the smile, s*ck it up, straw flags, face the cookie and many other [...]
These days we transform our office and we want to show you the Christmas atmosphere The ingredients that you need to make it beautiful are the next one... * Passion in your working day * Young people in your office * Enough creativity for the renovation What tricks you gonna use to make your office ready [...]
The Last two days of the month we`re working hard, but we`re party even harder! It`s Jason`s Birthday and we have a Big cake for all of the team members. We play his favourite music and we have more than a great atmosphere in our new home! Halloween is the time of the year, when we [...]
