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How to succeed at a sales job interview?
Approach it like a sales meeting If you’re a good sales person, you should be able to sell yourself. Think about it from the company’s point of view – if you’re not able to [...]
Top Qualities of a Successful Call Center Agent (Day 4)
Day 4: Effective Communication Skills This one is a given, but it’s still worth mentioning. Because a call center agent’s job is to communicate with callers, you should have top-notch communication skills. But communication [...]
Top Qualities of a Successful Call Center Agent (Day 3)
Day 3: Friendly Agents are on the front line of the company. Make sure you are projecting a warm and friendly image and your customers will rave about their experience. Agents should be able to [...]
Theme of the week: Top Qualities of a Successful Call Center Agent (Day 2)
Day 2: Organization Agents that work in a busy call center should be incredibly organized. They need to be able to juggle multiple tasks at once (i.e., checking the knowledge base, updating the CRM [...]